Shipping policy
Last Updated: 22.09.2023
Shipping Methods:
- We offer two shipping methods:
- Standard Insured Shipping (Free)
- Express Insured Shipping ($15 extra per item)
Delivery Times (estemated time period):
- Standard Shipping: 8-15 business days
- Express Shipping: 5-10 business days
- Please note that international holidays and other factors may cause delivery delays.
In case of any unforeseen shipping issues we will make sure to inform you as soon as possible.
Shipping Destinations:
- We ship to the United States, excluding all islands.
Order Processing Time:
- Orders are typically processed within 1-2 business days before shipment.
Tracking Information:
- You will receive a tracking number via email when your order is fulfilled.
Shipping Carriers:
- We utilize multiple carriers, including USPS, FedEx, UPS, DHL, and DPD.
Shipping Restrictions:
- We do not offer shipping to islands.
Customs and Duties:
- We cover all customs fees, import duties, and related charges.
Lost or Damaged Items:
- In the rare event that your item is lost or damaged during shipping, please contact us at hello@brightx.co with your order details.
Returns and Exchanges:
- For returns or exchanges, please contact us at hello@brightx.co with your order details.
Contact Information:
- Reach us via email at hello@brightx.co or through the contact form in our Help Center.
- Call us through our customer support line +1(801)666-2559
Shipping Policy Updates:
- Our shipping policy may change over time, and the date of the last update is provided at the top. Please review this policy for any updates, as we are not liable for information not known to our customers.
